WE ARE RECRUITING

CLIENT SERVICES MANAGER

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JOB DETAILS - CLIENT SERVICES MANAGER

A fantastic new opportunity has arisen for a client services manager to join the the senior leadership team of our well established, and highly successful company, based near Stratford-upon-Avon.

You will join a small, friendly team that cares, listens and values individual efforts where all can succeed. Every person plays a part in innovations and development, listening and interpreting the needs of staff members. It is, therefore, essential to enjoy working collaboratively with other team members and, when necessary, rolling sleeves up to support colleagues.

The successful client services manager will manage the project management team and help to ensure they deliver an exceptional client experience and WOW moments for clients.

This role will work collaboratively across the business, improving internal systems, processes and communication, whilst helping to create a stronger framework for the company to expand and grow.

The role of client services manager is suited to a career-driven individual who possesses excellent people leadership skills and wants to progress to a director-level role in the near future.

Responsibilities of the client services manager include:

Managing a growing team of project managers to deliver event products/services to clients
Coaching, developing and supporting team members to help them deliver exceptional service
Improving and streamlining the systems and processes across the whole business
Delivering projects and building relationships with key clients
Developing and overseeing the implementation of customer service protocols
Creating monthly and quarterly departmental reports to determine whether KPIs are being met and identify where there is room for improvement

Ideal skills and experience of the client services manager:

Proven experience in a leadership role, helping to deliver exceptional customer service
Possesses a strong desire to communicate with people
ISO 9001 Certification would be beneficial in order to improve systems and processes
Superior organisational skills with the ability to challenge the status quo and take personal responsibility for moving things forwards
You will be someone who hates to leave things unfinished and strongly desires to lead from the front
Has a passion about your own personal growth/development and those that you manage
Is eligible to live and work in the UK without restriction

Additional Notes

It will be very important for the candidate to understand and share the company’s goals and purpose and demonstrate and advocate the company values.Showplace Ltd’s values

Values artwork 2021 - Client Services Manager

Location:

Clifford Chambers, near Stratford-upon-Avon.

To apply: Please send your CV with a covering email to Rob Goodman (managing director) at: rob@showplace.co.uk